Privacy Policy

This Privacy Policy explains how Chloe’s Pilates (“we”, “us”, “our”, or “the Site”) collects, uses, and protects your personal information when you visit www.chloespilates.com, make a purchase, or interact with our services.

Contact:

If you have any questions about this policy, would like to know what data we hold about you, or wish to make a complaint, please contact us:

Email: chloe@chloespilates.com
Address: Available on request
United Kingdom

What We Collect:

We collect information to help us process your orders, deliver online memberships, and improve our services.

1. Personal Information you provide:

Name and contact details (email, billing/delivery address)
Payment details (processed securely via Wix Payments – we never see or store your full card details)
Purchase and booking history
Communication preferences

2. Automatically collected information:

When you browse our website, we automatically collect certain data to improve site performance, such as:

IP address, browser type, time zone, and device information
How you use the site (pages visited, time spent, clicks)
Cookies and similar technologies (see “Cookies” below)

How We Use Your Information

We use your data to:

Process and fulfil orders and memberships
Send purchase confirmations, receipts, and relevant updates
Respond to enquiries and provide customer support
Improve our website, services, and class offerings
Send optional marketing emails (if you’ve opted in)

We will only use your personal information when we have a lawful basis to do so, such as contractual necessity, legitimate interest, or your consent.

Sharing Your Information

We share information only with trusted partners who help us run our business:

Wix.com – website hosting and analytics
Wix Payments – secure payment processing
Mailchimp – email marketing and automations (only if you subscribe)
Google Analytics – anonymous website analytics

All partners comply with UK GDPR and only process data on our behalf. We never sell or rent your information.

Cookies are small files that help websites work smoothly. We use essential cookies for site functionality and Google Analytics cookies to understand how visitors use our site.

You can manage or disable cookies through your browser settings. For more detail, visit www.allaboutcookies.org.

Blocking cookies may affect certain features of the site, such as login or playback settings.

Marketing

If you choose to receive updates from us, we’ll use Mailchimp to send newsletters about new classes, offers, and events. You can unsubscribe from marketing emails at any time by clicking ‘unsubscribe’ at the bottom of any message.

Data Retention

We keep your data only as long as needed to provide our services and meet legal or accounting requirements. You may request deletion of your data at any time.

Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing
Lodge a complaint with the Information Commissioner’s Office (ICO) if you’re unhappy with how your data is handled
You can contact the ICO here: https://ico.org.uk/make-a-complaint/

Changes to This Policy

We may update this policy occasionally to reflect new services, laws, or practices. The revised policy will always appear here with an updated date.